Support center
Frequently asked questions
Use this page to remove friction and support the trust-building experience that makes customers more likely to buy.
How long does shipping take?
Standard shipping can be positioned at 3 to 7 business days. Once you choose your real fulfillment setup, update this with exact windows.
What is your return policy?
A clear, friendly return policy builds trust. Many boutique stores offer 14 to 30 day returns on unworn items.
Do your shoes run true to size?
Most everyday styles can be described as true to size, while pointed or narrow silhouettes may need extra fit notes.
Do you offer wide widths?
You can answer this based on your real assortment. If not, note which styles offer more flexible fit.
How can I contact customer care?
Use the contact page form, your support email, and optional business phone number.
Do you offer discounts for first-time buyers?
Yes. Use your welcome email form to offer 10% off the first order.